Stevenson Service Experts Reviews

"He was thorough"

"Technician did not remove cover of outside ac unit to clean thoroughly. Waste of time. I could have done it myself. Still dirty"

"Technician did not remove cover of outside ac unit to clean thoroughly. Waste of time. I could have done it myself. Still dirty"

"For the SECOND time no one showed up. We received a notification of an appointment on May 25 between 8 and 10. No one showed up. The plumbers were supposed to come out today between 12 and 4. My wife called your office and verified the date. At 3:00 she was told we were next on the list."

"Service is prompt and thoroy"

"Service is prompt and thoroy"

"Always receive great service."

"Ryan Burnett is a joy to work with. He makes what I find to be a stressful situation easy."

"Technician was knowledgeable, good at his job and customer oriented."

"Good information on the buy side, patient and kept us informed. The installers were helpful and kept us informed."

"Good information on the buy side, patient and kept us informed. The installers were helpful and kept us informed."

"Good information on the buy side, patient and kept us informed. The installers were helpful and kept us informed."

"We were very satisfied with the Stevenson technicians, as we have been in the past. however, at the end of the day, a technician explained the thermostat and left us with an instruction guide. We're not comfortable with that yet. He said that tutorials were available on You Tube (from Lennox, so we'll try them and let you know how that goes."

"Efficient and explained all work to us at the end of visit"

"Fast and professional service"

"Multiple appts not kept in the time frame of my appt. One, had to be rescheduled and the other showed up an hour after waiting the fours hours of my window. Jesse was really nice, professional and very sorry for my troubles and issues with my appointments. He was not able to take care of me that day, but promised someone one would call me Tuesday to get me scheduled."

"Because I like and trust Stephenson employee. They are courteous, knowledgeable, professional, and friendly."

"Jordan is extremely knowledgeable, arrived on time and did excellent work"

"I didn't receive a written report from the technician regarding the HVAC systems. The only document I got was an email showing a $25,000 estimate! My residence is only 900 sq ft and I know I don't need that much BTU's."

"I had a window from 8am to 12pm. We got up early and had planned for this. I would have expected he would be here before 11am since that was a huge window. I get a call about 20 minutes before 12 telling me he was going to be late. I should have gotten a call somewhere between 10 and 11, that way we wouldn't have lost any more of our time waiting for someone that may not show up. Companies need to understand that it's not like customers don't have a life. When we need something done, most of the time we have to make arrangements to either take off work or miss important meetings to have it done."

"The technician that came to our house, Jordan Hamlin, was very very good... Very professional and courteous and as i was there watching him , he explained everything that he was doing... One of the best technicians yet for Stevenson Service Experts."

"The technician was sent to correct AC unit that was mounted off center on pedestals. Technician stated that the unit was already screwed down and mounted, therefore, he could not correct the initial work of correcting the mistake."

"Excellent job"

"The tech realized the filter that was sent to me last time was not the right size, and explained a lot of stuff with good detail to me."

"Really did a good job!"

"The service tech was nice and we liked him. But, it felt scammy the way the sales guy said that everything was failing. We had another company come out immediately after and they said that the sales tech was not honest."

"quick service"

"An extensive review was given yesterday and responded to by the company."

"Service was outstanding"

"Stan was awesome! He quickly evaluated our equipment and diagnosed the issue promptly. He provided advice for ongoing equipment maintance."

"My window for service was 10 - noon but he didn't arrive till after 12:30 pm so I couldn't go anywhere while waiting two & half hours. Tanner did apologize. He was thorough & explained everything clearly."

"The tech showed up outside the service window and our AC check took almost 2hrs. I have had several AC checks from Stevenson in the past and NONE have taken this long."

"Each tech has been professional and friendly"

"expected you here between 1pm-4pm. showed up after 6 pm."

"Carol Galloway scheduled my appointment and renewed my membership. Very friendly! Scott Carter was my technician. Very friendly and efficient. Tyler Kerlin also accompanied Scott and gave us a quote on a mini split for when we finish our attic."

"Timely service, and knowledgeable people."

"friendly efficient thorough"

"They are great"

"Checked the system out completely."

"Dalonte, and I don't think that is the correct spelling of his name, was excellent. He cleaned the air conditioner carefully and completely and took care of everything well."

"your service experts were courteous and very efficient with the installment of the high quality equipment we purchased"

"The Technician provided great service! He came within the scheduled time and got right to work. The only complaint I have was with scheduling the service. I originally called and set an appt. only to find that it was never truly scheduled. The day of the appt. we were ready for our service but no one showed and I had to call and reschedule which is not easy to do with my online teaching schedule."

"Nice person. Quick and efficient"

"Very friendly & courteous & he explained to us what he had done. Asked if we had any further questions."

"Dave is the best! Friendly and efficient. Got the job done perfectly."

"Technician exhibited a professional manner and explained everything that he was being done to the system."

"I suppose that your service is about as perfect as is humanly possible."

"He was thorough and explained both strengths and weaknesses"

"The technician did a competent job and was informative about the condition of the equipment."

"Cody Jones & Tyler Kerlin were very informative & helpful in teaching about the system in my new older home."

"Technician came on time, performed service professionally and gave me a comprehensive explanation of everything he found. Thank you"

"My house was under contract to be sold. During the house inspection the inspector said the emergency heat function was not working. Lemar worked hard to determine if it was working or not and even sought a second opinion from a colleague. They both agreed it was working. Lemar took pictures of his tests and wrote his explanation on the receipt. I was able to send my realtor the pictures and Lemar's explanation. Lemar was very professional and seemed very knowledgeable about the issue."

"Could have more throughly cleaned my a/c unit and did not service or even look at furnace humidifier inside the house."

"Timely, efficient, knowledgeable and friendly"

"Horrible! Appointment was scheduled 12-4. Called multiple times and was told we were still on the schedule but service would be a bit late. At 6:20pm called and was told no one would be out and I could reschedule. No one called to tell me the service was cancelled! Spent over 6 hours waiting for nothing! Poor customer service! Massive inconvenience!"

"Jesse went above and beyond to provide exceptional service."

"From making the appointment with Amber to having the technician Mike Bresley doing an A/C check, the process was easy."

"Arrived in scheduled time. explained procedure to clean tankless water heater & need to clean yearly."

"everything went well"

"THE PERSON DID A GOOD JOB."

"Service was fine,"

"The Tech was very self explanatory with what he did"

"quick response, excellent service"

"Very helpful and knowledgeable."

"Tech was on time, courteous and did thorough inspection"

"on time, fast & efficient, explained clearly what he did"

"Three service was good."

"Service Expert was friendly and explained in detail every thing he was doing and what he was finding."

"always room for inprovement!"

"Stan and Brent did an excellent job. Cleaned work area when they were done."

"Crew was prompt, respectful and quick. Had new furnace, ac and hot water tank installed. They arrived on time got straight to work and cleaned up when they were done. Very happy!!"

"It was a little confusing with time. But we are very pleased with everything that was done. We will always use you for all our needs."

"Nobody showed up to do the service."

"Sam did a great job. He was on time, polite, stayed busy and helpful."

"Inspection was undertaken. I was informed about recommendations. Able to have the work completed the same day."

"Technician was prompt"

"Cody Jones was on time very friendly answered all my questions . There was no stress at all . He was really easy to talk to ."

"Skilled and friendly"

"Was very nice and walk me through the process"

"Experience"

"The technician answered my return calls since I did not have cell service at my location and he was super nice to deal with!"

"Arrived on time. Took time to explain the cleaning process. Reviewed the cleaning at the end of the procedure to clean my tankless water heater."

"Tech was on time and friendly and did a good job."

"Tech was early and was helpful"

"Service Expert was on time and did everything that was expected."

"Teck solved the problem for which we had called."

"he came in and did his job with great speed"

"everything went good"

"Very complete good explanations"

"Service is always prompt"

"Service technician was knowledgeable and answered questions I had. He also made recommendations that I appreciated."

"Technician, Mike Olette, was very informative."

"When the weather gets better - rain - please come out and finish the front yard for previous plumbing issues and cut off the pipe that is sticking up in the front yard - along with the cleaning and filling the hole in our yard. Thank you"

"Guys were easy to talk to and able to understand what they were doing"

"Well trained technician provided options for HVAC replacement."

"Dustin was professional and got us back up and running. Will request Dustin for all future service"

"Quick response. Problem solved."

"Easy scheduling, friendly guy, non-intrusive help"

"Very fast"

"The tech had to return to reboot the system after error codes!"

"Very knowledgeable and helpful service."

"I had given info to scheduler as to what I needed done and the crew did not have the supplies to repair what I wanted. Also when pulling in left a rut in my yard from the tires"

"My system is just of a year old. Stevenson installed everything brand new, wiring, ducts, furnace , ac unit. Everything was done in a prompt manner and that I was satisfied about. Problem is I spent 15k to have it installed but I haven't with 6 months without something going wrong in the year and a half that I've had it. Had wiring issues from install, then ac Problem. That was fixed but then some settings on ac unit were changed which caused my unit to completely frost up in 55 degree weather. Now this spring we are back to my ac unit not working. Techs seem great and are always pleasant. I just won't my system to work the way it should being brand new. Then I'll be happy again"

"Thanks to Kenny and Ryan, our issue with the thrown-away (during installation) of our humidifier framing and filter has finally been resolved after 9 months of requesting the resolution. They quickly identified that our system was still incomplete, determined the fix, and resolved our issue. They were both professional and personal, keeping us abreast of the process. Thanks to them, our HVAC capabilities are now 100%."

"Friendly and efficient"

"Quick response, clear explanations, very courteous."

"Price quoted was insanely above any market value."

"Answered all questions I asked plus he was very infomal"

"Been using Stevenson for years."

"He was on time and informative"

"Good service"

"After having problems with the furnace for over two and a half months, we are thankful that Mike selected Cal to work on our furnace. It now cycles correctly and responds to the thermostat without long pauses. It appears we may not need the new control board after all."

"All good"

"Thorough inspection and recommendations explained."

"Measurements of the effectiveness of my AC system were completely contradicted by another company I asked to come evaluate my system. During my appointment it was strongly suggested that I replace my system. Startling conclusions about a system that is not that old. The other company assured me my system was in good working order. How does that happen??"

"Tech was very through in checking and cleaning everything. Also communicated the information very well."

"Tech was very through in checking and cleaning everything. Also communicated the information very well."

"Scott did outstanding work. Took time to explain things to me. Showed me the new part I had him install on my furnace. Has been well worth the money. Thanks Scott Carter"

"Fast and friendly"

"Timely Service. Very quick & Professional Installation by Lucas H & Thanh D."

"the installers: Dave, Dan and Shane were absolutely very professional and also personal while they were working in and out of my home. They did an installation of the AC coil as well as filled my unit with refrigerant. The nicest service experts that I have every met!"

"Dave did an awesome job"

"Mike Bresley, and Tyler Kerin (?), were out to perform a Health assessment of my HVAC system. They were both very professional. Highly recommend."

"The team were extremely professional. Also the company made good on a mistake in earlier install."

"The consultation went well. But the unit has not yet been installed, so it is too soon to fully rate the service."

"A VERY GOOD JOB"

"great service"

"Jordan Hamlin was right on time,very helpful in answering any questions I had."

"Service Techs were courteous and friendly and very thorough."

"Complete service to remedy the difficulty found during our Spring service check."

"Cal was friendly, easy to talk to, knowledgeable and efficient."

"Excellent Service"

"Technician called ahead and was very professional and THOROUGH! He explained what was done and provided written documentation."

"Very professional and polite, explained everything they were checking and anything that needed to be done and gave information on membership and products that would benefit system. Cody jones and Joe violet were techs."

"On time and very professional."

"Efficient, knowledgeable service person who communicated well all that he was doing."

"The guys were very nice and very helpful. They explained everything to me and answered all my questions. I was very pleased with the service."

"Service was very fast to replace my water heater."

"Thorough service."

"Jesse was very helpful and determined to resolve the issue"

"Knowledgeable,Professional,courteous, and explained things in terms we could understand."

"Great professional"

"Jordan Hamlin was very efficient with our tuneups."

"Technician arrived in a timely manner"

"I liked the attitude of the technician, He was very good."

"one drain stopper did not have means to fix it"

"Technician really was of no help. Acted like he didnt even want to be here on a Saturday. Nothing was repaired. You stole $99 from me."

"Professional and efficient"

"Satisfied"

"We have been waiting to get an update on a back ordered part for weeks now. We even had another service tech come out. You all did not have record of whats been done so far so the new tech didnt know how to help and the old one still hasnt called us. We still do not have our issue resolved."

"on time, efficient, answered questions"

"Tech was courteous, professional, and friendly. He was thorough and even cleaned out the compressor and fan housing."

"easy to schedule, on time, friendly tech."

"The tech, Cal, was friendly, professional, and was very knowledgeable. He diagnosed the problem and fixed it."

"Prompt, courteous, explained things"

"Pleasent and knowledgeable employee"

"Quick and efficient service"

"Whenever I have an issue and call they are always there within a few hours. The service experts are always friendly."

"Both were professional and explain all findings and discrepancies in our system."

"very professional and courteous service was provided"

"Sam did a nice job. Professional, hard working, knowledgeable, informative. He reviewed his work detail findings and provided pricing for a whole house humidifier and clean air purifier."

"The technicians were very professional and straight forward"

"Cody was prompt, professional, and exhibited excellent customer service!"

"Kenneth Wooten did job."

"Technician was very knowledgeable about the equipment he came to service and explained what he was doing."

"This young man was very thorough, polite, respectful, knowledgeable, and I was very satisfied."

"Appointment was easy to make. Kenneth Wooten, our service technician, did an excellent job. He was efficient, friendly, and answered several questions for us. Very happy with his professionalism and attention to detail."

"Sales consultant and both technicians were great. Jim, Lucas, and Thanh (question spelling) were efficient and professional. I cant speak to pricing much because I have not received quotes for replacement of equipment since 2020."

"I am not familiar with your company. My father started his services prior to his death and I am continuing it with his spouse. Just being honest if someone asks I will, but that's the extent. I'm not at the house when techs arrive so can't honestly answer. Sorry"

"Sam was on time, processional, and friendly."

"Customer oriented service - friendly, professional and efficient. Technician and sales rep explained steps in service provided."

"Your technician Kennedy Wooten did a great job. Very thorough and professional !"

"The serviceman was very knowledgeable with the equipment and the questions we asked."

"Friendly and knowledgeable. Went out if his way to explain and suggest things to me. Vincent Starr was prompt and professional; I would be happy to use him again."

"Great knowledge and customer service"

"This is the third time I've done this survey."

"Always great service, prompt arrival."

"Technician and sales rep were professional, friendly and explained everything applicable to the service provided...they both were very customer-oriented."

"A bit more expensive that I think it should be."

"Were prompt and very courteous and professional"

"Justin and Chris got to my home on schedule. They came in and promptly completed the install of my water heater. They were friendly, polite and professional."

"Great & professional service."

"Excellent representative of your company. very diligent., went above and beyond in servicing our unit. Very professional"

"Polite, professional"

"Answered questions with patience."

"The technician that came was very professional and very kind and did a wonderful job."

"as always great service -- prompt, professional I just recommended you last week to a friend who was looking for HVAC work"

"Tech Guy was great"

"Cal was personable and professional"

"Service person was polite and thorough"

"Explained and very professional"

"On time and inspection was through"

"Everything was done expertly and efficiently."

"Jordan was very kind and informative. He explained everything that he was doing. I was able to follow along and understand what was being done. Jordan was very thorough and made sure that he did everything he was supposed to do and go back to make sure all things were done properly."

"Good service"

"The HEAC technician did an outstanding thorough shop vac cleaning od heat/ac condensor coils because he come equipped wuth the larger shop vacuum."

"Sam was thorough and professional"

"Jordan was very professional and knowledgeable about his job."

"Good service. Cal is very professional, arrives on time and seems sincerely interested in providing good service."

"The serviceman answered my questions with a clarity that impressed. His knowledge of the purpose if each check I ask about was explained that made sense. Sam was courteous and obviously likes what hes doing!"

"He listened to my questions and seems to have resolved the issue."

"cody was very good"

"On time, friendly and efficient."

"very helpful and courteous technician. Didi a great job"

"Efficient - friendly"

"Arrived at designated appointment time; explained the tests performed and their results. Identified why the unit is at peak performance."

"I ended up having to pay $99 for a service call as i asked for an estimate on a water commander backup sump. The estimate was $6800. You need to warn people of the price of your water powered backup sump before sending someone out to give an estimate that you know is outrageous. FYI - ours is as simple as it gets, unfinished basement, water shutoff 10 feet from sump completely exposed. Tech told me that is b.c of codes so you have to know that going in. Tech was fine BTW i blame your office staff and your business model. You made $99 but lost any possible future business."

"Great job! Should have been right the first time furnance was replaced"

"Always good service everytime"

"Tech was friendly and thorough"

"Serviceman worked hard and explained what he did."

"The tech that came out was great and explained what he done I think his was Tanner Gary and We would appreciate have him be our tech all the time"

"Technicians were respectful and went over everything they did with me couldnt ask for better service"

"To qualify my rating let me say, I am/was extremely happy with Cody. He is the first technician that I have seen on more than one service call or annual system check, and the first that really gave me any confidence he knew what the issue(s) were. Previously someone new to servicing my system was assigned for every service call or service check, and basically lacked any assurance that what they did fixed the issue. So I am not a fan of Stevenson/Service Experts any longer, and am extremely disappointed in the apparent quality of my system and diagnosis by techs of the issues. I believe my heat pump at least is a 'lemon' and possibly some of the components of the air handler/heat, as well as disappointed in managements reluctance to fix the problem/ultimately replace the unit. My heat pump has been problematic since almost the very beginning, which continued through the entire warranty period and should be well documented in your records. I have discussed this with management previously and am not satisfied with the response. As a result, I do not plan to do business with Stevenson in the future, especially when I am expected to most likely replace a system that has been defective since the get-go."

"Tech was professional, friendly, and listened to my concerns and questions and tried to educate me and make necessary adjustments for my concern about the noise."

"The Servicer was very thorough in testing our equipment and provided multiple potential solution to our issue. He was quick to answer any questions we had and when we requested additional info, he found someone to come and help us."

"Fast,easy. Recommended future options."

"Service men were very knowledgeable."

"Professional and courteous."

"Always do a great job! Professional and friendly."

"Always something wrong"

"Technician was very professional and prompt. He did a great job and explained all his findings with me."

"Dalonde Howard was the service tech that came to my house. He was very polite and helpful. Answered all my questions and offered some suggestions also. Very nice young man."

"My expert service representative was very diligent in his serving inside and outside. Very professional and kind."

"The Technician was punctual, friendly, knowledgeable and helpful."

"Professional from start to finish"

"He really rethought the whole system, and did a lot to improve the water softener and its future performance. It seems that everyone who's been here tells me different ideas about its operation, but now it is clearer to me, and everything is connected."

"Divonne appeared very knowledgeable, efficient and polite and got the job done."